AfterMarket Services Manager
Summary:
A) Job Purpose: One-sentence description of the overall purpose/mission of the job; the rationale of why the job exists and how it contributes to the company.
Provide leadership in the Aftermarket department in WS China team to drive the aftermarket businesses by integrating existing and developing new channels, capabilities & footprint. Develop short and long term business strategy, processes and systems and ensure a smooth execution of these to meet or exceed annual profit budgets andgrowth objectives for the Aftermarket business.
B) List the essential functions and major activities in order of their importancewith relative KPI.
l Develop and Implement strategicplan that is aligned to teamstrategy and all market to ensure there is a common focus for the Aftermarket deliverablesand business goals.
l Develop the service and spare part price strategy to in line with business goals.
l Develop and leverage existing services& repair capabilities and work closely with existing teams to develop the tools, process and systems to integrate the aftermarket departments to provide a one centralize team with critical mass service capabilities.
l Hiring, mentoring, motivating, training, evaluating and leading team members to accomplish the goals and objectives of the businesses.
l Management of site facilitiesand fully responsible for the operation and day-to-management of the Aftermarket teamto ensure an optimum balance between a high level of customer service satisfaction, and attainment of financial objectives.
l Developing direct customer relationships with key clients. This may include working with the service teams to problem solve for clients with technical problems.
l Providing significant input into strategic plans for the continued expansion of the business in all segments within the region, exceeding customer expectations.
l Ensure all staff are trained and developed (including products, repairs and service professionalismand XYLEM Ethics and Standards) to provide continuously improving customer satisfaction, measured by regular surveys.
l Minimizing risk and maintaining profitable performance contracts.
Part 2. Describe the Person
A) Relative experience, educational background and skills desired.
l University graduate, with engineeringpreferred
l Experience: at least10 years of relevant experience in aftermarket business in China.
l 6 years and above working experience in manufacturing MNC preferred
l Proficient in Microsoft power point, excel, word
B) Describe the most important Leadership competencies required of the individual.
l Integrity: Maintain high ethical standards and work by a strong moral compass. Follow through on commitments. Honest, credible, and trustworthy.
l Courage: Self-confident individual who trusts own judgment and stands behind own beliefs even in the face of opposition. Confront adversity without fear of reprisal, and courageously take action as required
l Honest Communications: Seek and share information to ensure common understanding, initiate conversations and invite others to communicate. Can effectivelyutilize a wide range of communication media to ensure a constant flow of accurate and timely information.
l Business Acumen: Have shrewd financial awareness and strong financial management skills, is keenly aware of the value of the corporation to stakeholders and skillful in using corporate assets to increase long-term corporate value.
l Results Orientation: Steadfast in pursuit of goals, focus on target, and persevere in the face of adversity. Tenacious and get things done, demonstrating and fostering a sense of urgency and strong commitment to achieving goals.
l Process Improvement:Create and apply business metrics that monitor quality and process effectiveness to ensure continuous improvement of organizational systems.
l Strategic Business Perspective: Constantly monitor the effectiveness of the organization and scan the environment to identify information critical to long-range planning.
l Global Strategy: See global synergies across the entire enterprise and use strategic advantage to grow the business.
l Collaboration and Teamwork:Recognize and support organizational and team goals over individual goals, readily collaborate with others, recognizing and valuing their contributions and encourage team members to support each other.
l Developing Trust: Respect others, care about their feelings, approachable and willing to listen. Establish and utilize internal and external relationships and networks.
l Conflict Management: Encourage healthy debate as a constructive part of the decision-making process. Use collaborative techniques to diffuse hostile situations and resolve interpersonal conflict.
l Effective Communication: Deliver clear, concise, accurate, articulate and persuasive written and oral messages, supply supporting facts as necessary and be adept at tailoring communication to different audiences.
C) Job fit highlight: the factors within the job that certain employees may find particularly satisfying or dissatisfying. Such as, heavy volume of paper work, travel into dangerous countriesetc.
l Delivery of Results: Lack of results orientation and drive to achieve the Corporation’s strategic goals
l Strategic Business Perspective: Inability to prepare the organization for the future by maintaining a strategic perspective of the business
l Effective Communication: Inability to effectively convey ideas and messages both formally and informally
